Do you support customer service inside Mexico?

Yes. Our team in Mexico provides ongoing operational and logistics support to ensure your fulfillment process runs smoothly.  Having a local team allows us to coordinate operations more efficiently, respond quickly to operational…

Is bilingual customer support included?

Yes. Our team includes bilingual account representatives who provide ongoing support and coordination for your operation.  This ensures clear communication and efficient follow-up in both English and Spanish throughout your logistics process, helping…

Can we sync inventory and orders automatically?

Yes. Our system allows you to monitor inventory and track order activity through access to our internal platform.  From there, you can view real-time inventory levels in our warehouse and maintain visibility over…

Can pricing adjust as our shipment volume grows?

Yes. Our pricing structure is designed to evolve as your operation scales.  Once operations begin, we analyze your order patterns, shipment volumes, and operational needs. As your volume grows and processes become more…

Are there setup fees or monthly minimums?

Our pricing model is designed to adapt to the scale and needs of your operation.  While certain fixed costs may apply depending on the service structure, we work with each client to define…

Do you manage returns across the border?

Yes. We help simplify cross-border returns between Mexico and the United States, allowing businesses to manage product returns from customers in Mexico with greater visibility and operational control.  Our structured returns process helps…

What products cannot be imported into Mexico?

Certain products are restricted or prohibited from being imported into Mexico due to national regulations and safety requirements.  These may include hazardous materials, weapons or tactical items, certain regulated health products, agricultural goods,…

Do you support palletized or heavy freight shipments?

Yes. Our fulfillment infrastructure supports palletized shipments and heavy freight for companies moving larger volumes into Mexico.  Our logistics model can handle different shipment sizes, from individual orders to bulk freight, allowing businesses…

Can we ship to multiple customers or distribution points?

Yes. Our fulfillment model allows you to ship orders to multiple customers or distribution points across Mexico.  Whether your business sells directly to consumers, supplies retail locations, or distributes products through wholesale channels,…